How Might Dell Computer Use Sentiment Mining to Identify Ways

question 86

Essay

How might Dell Computer use sentiment mining to identify ways to improve its customer service?

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Definitions:

Marginal Tax Rate

The rate at which the next dollar of taxable income will be taxed.

Operating Costs

Expenses associated with the day-to-day functions of a business, excluding financial costs.

Depreciation

The accounting process of allocating the cost of tangible assets over their useful lives, reflecting the reduction in value over time.

Working Capital

The difference between a company's current assets and current liabilities, indicating the amount of liquid assets the company has available to build its business.