Which of the Following Statements About a CRM System Is

question 58

Multiple Choice

Which of the following statements about a CRM system is true?

• A) A critical component of a CRM system is the use of the appropriate technology to store and integrate customer data.
• B) A CRM system operates on the theory that all customers are equally important.
• C) Due to privacy laws,a CRM system only disseminates customer information to those who are actually in day-to-day contact with customers.
• D) A company using a CRM system must view its customers as bits of data.
• E) All of these statements about a CRM system are true.

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Definitions:

Commercialization

The process of bringing new products or services to market, including the production, marketing, and sale to end consumers.

Web

Short for World Wide Web, a network of online content formatted in HTML and accessed via the HTTP or HTTPS protocol.

Peer-To-Peer

A distributed network architecture where each participant (peer) shares a part of their resources with other peers directly, without requiring centralized coordination.

Economic Model

A theoretical construct representing economic processes by a set of variables and a set of logical or quantitative relationships between them.