Instant Messaging Is a Useful Way to Interact with Consumers

question 19

True/False

Instant messaging is a useful way to interact with consumers of Generation Y.

---

Definitions:

Organizational Cultures

The collective behaviors, customs, and ways of thinking that are unique to each organization and that shape its members' actions and interactions.

Ethical Behavior

Ethical Behavior involves acting in ways consistent with societal norms and values, including honesty, integrity, fairness, and respect.

Outplacement Firm

A service provider that assists laid-off employees in finding new jobs, often employed by the former employer to help reduce the impact of layoffs.

Concerned

A state of being worried or anxious about something.