When Ruby Saw the Ad for Sprint Collect Calls,she Was

question 155

Multiple Choice

When Ruby saw the ad for Sprint collect calls,she was offended by the spokesperson and wondered why anyone would want to do business with a company that thought being obnoxious was a good business practice.In terms of the communication process,Ruby:

• A) correctly encoded the message
• B) created a longer than normal communication channel
• C) improperly decoded the message
• D) had no feedback
• E) improperly encoded the message

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Definitions:

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A behavior aimed at evading a specific stimulus or situation perceived as unpleasant or threatening.