The Gap Model of Service Quality Shows How Customers Can

question 88

True/False

The gap model of service quality shows how customers can be trained to respond more appropriately to the service being offered.

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Definitions:

Strikes

A work stoppage caused by the mass refusal of employees to work, usually in protest against work conditions, pay levels, or company policies.

Labor Unions

Labor unions are organized associations of workers formed to protect and further their rights and interests regarding working conditions, wages, and benefits.

Members

Individuals who are part of a group, organization, or community, sharing common interests or objectives.

Givebacks

Concessions made by workers to management, often in the form of reduced wages, benefits, or working conditions, typically in exchange for job security.