Which of the Following Is NOT a Method Firms Can

question 63

Multiple Choice

Which of the following is NOT a method firms can use to reduce the inherent variability of services?

• A) standardized preparation procedures
• B) mechanizing the process
• C) standardization
• D) providing tangible cues
• E) training of employees in performance standards

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Definitions:

Acquires Ownership

The process by which a person or entity obtains the legal right or title to an asset or property.

Valet

An employee who parks cars for guests at hotels, restaurants, or other venues, or a personal servant attending to an individual's personal needs.

Covered Parking Garage

A parking facility that has a roof or is otherwise enclosed to protect vehicles from the elements.

Liable

Legally responsible or obligated to provide compensation for harm caused by one's actions or failure to act.