Some Marketing-Oriented Firms Give Employees Expanded Authority to Solve Customer

question 10

Multiple Choice

Some marketing-oriented firms give employees expanded authority to solve customer problems on the spot.This is known as:

• A) training
• B) deregulation
• C) empowerment
• D) commissioning
• E) mediating

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Definitions:

Corporation Treasury

The division within a corporation responsible for its financial operations, including cash management, investments, and risk management.

Shareholder Minutes

Official records of the discussions and decisions made during shareholders' meetings of a corporation.

Model Business Corporation Act

A standardized legal framework intended to assist states in the United States in drafting laws that regulate the incorporation and operation of corporations.

Inspection Right

The legal ability to examine and review documents, records, or properties, typically in a business context.