Which of the Following Is the Wrong Usage of a Crisis-Handling

question 61

Multiple Choice

Which of the following is the wrong usage of a crisis-handling strategy of an organization,thus damaging its public relations?

• A) Deciding on how information is to be gathered.
• B) Downplaying the problem to avoid damages.
• C) Being understanding and empathetic.
• D) Careful formulation of response.
• E) Identifying the media channels to deliver the message.

---

Definitions:

Five-step Model

A general process that outlines five stages to achieve a particular outcome, often used in problem-solving or decision-making contexts.

Nonprogrammed Decisions

Decisions that are made in response to situations that are unique, are poorly defined and largely unstructured, and have important consequences for the organization.

Company Handbook

A manual or document provided by a business that outlines policies, procedures, and organizational culture to its employees.

Generate Multiple Alternatives

The process of developing several solutions or options to address a problem or decision-making scenario.