Too Much _____ Can Breed Groupthink Because a Desire to Get

question 11

Multiple Choice

Too much _____ can breed groupthink because a desire to get along pushes aside critical thinking.

• A) ostracism
• B) critical thinking
• C) cross-functionalism
• D) personality conflict
• E) cohesiveness

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Definitions:

Service Expectations

The anticipated level of service performance and quality that customers expect from a provider.

Prevention Costs

The expenses involved in avoiding defects in products or services, including costs related to quality planning and training.

Qualifying Suppliers

The evaluation and assessment process to determine if vendors meet specific criteria, standards, or requirements for providing goods or services.

Employee Training

Programs and activities designed to enhance the skills, knowledge, and capabilities of employees for better performance.