As Operations Head Whose Employees Are Having a Personality Conflict,which

question 7

Multiple Choice

As operations head whose employees are having a personality conflict,which of the following tips would you offer them?

• A) Involve co-workers in the conflict.
• B) If appropriate,take corrective action.
• C) Refrain from using penalties for misconduct in order to avoid legal action.
• D) Refer difficult conflicts to the parties' direct supervisors.
• E) Even if necessary,do not attempt informal dispute resolution.

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