ISTA Airlines Has Had the Worst Record of Flight Arrivals

question 33

Multiple Choice

ISTA Airlines has had the worst record of flight arrivals.It is always late.However,because of the on-time or early arrival of all flights of ISTA Airlines in the last two weeks of November,Igor,the airline analyst at CBA Investments,rated the airline very favorably on arrival times in the annual report that he publishes every December.Igor seems to be exhibiting which of the following perceptual errors?

• A) Self-serving bias
• B) Central tendency
• C) Contrast effect
• D) Recency effect
• E) Halo