Using Education and Communication to Reduce Resistance to Change Is

question 28

True/False

Using education and communication to reduce resistance to change is based on the assumption that the source of resistance lies in misinformation or inadequate communication.

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Definitions:

Managers

Individuals in an organization responsible for directing and overseeing the work of a group of people toward the achievement of goals.

Neutral Retired Judge

A retired judge who serves impartially in alternative dispute resolution processes like mediation or arbitration.

Mini-Trial

A voluntary, private dispute resolution process involving a simplified trial aimed at facilitating settlement negotiations, typically with senior management who have settlement authority.

Long-Arm Jurisdiction

A legal term referring to the ability of local courts to exercise jurisdiction over individuals or entities that are not physically present within its geographical boundaries, but have connections to the area.