How Are Outside Consultants at a Disadvantage When Hired as Change

question 90

Multiple Choice

How are outside consultants at a disadvantage when hired as change agents?

• A)inadequate understanding of basic organizational behaviour
• B)inadequate understanding of the organization's culture and history
• C)prone to inaction through inadequate understanding
• D)less objective than staff
• E)prone to initiating too few reforms

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Definitions:

Door-In-The-Face Technique

A persuasion strategy where a large, unreasonable request is first made knowing it will be refused so that a smaller, more moderate request will be accepted.

Sleeper Effect Method

A phenomenon where a message that was initially discounted gains in persuasiveness over time, often due to the dissociation of the message from its source.

Attraction

A force that draws individuals together, leading to friendships, romantic relationships, or other forms of social interaction.

Similarity

The state of being alike or having attributes in common, often used in psychology to explain patterns of grouping in perception and social relationships.