One Proposed Change Is to Take Training Dollars Away from the Sales

question 131

Multiple Choice

One proposed change is to take training dollars away from the sales group for a year and give the money to the engineering group to fund technology changes.Organizational resistance to this change would be called

• A)structural inertia.
• B)limited focus of change.
• C)group inertia.
• D)threat to resource allocation.
• E)threat to power.

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Definitions:

Tech Support Department

A function within a company tasked with providing assistance and technical support to users or customers, typically regarding software, hardware, or other electronic or mechanical products.

Time-Driven Activity-Based Costing

A refinement of activity-based costing that assigns costs based on the actual amount of time resources are used on an activity.

Customer Cost Analysis

The process of analyzing all costs related to acquiring, servicing, and retaining a customer, to determine their profitability.

Capacity Analysis

The process of assessing the production capacity needed by an organization to meet changing demands for its products.