Unionized Organizations,when Filing Grievances,are Using

question 59

Multiple Choice

Unionized organizations,when filing grievances,are using

• A)downward communication.
• B)lateral communication.
• C)upward communication.
• D)wheel communication networks.
• E)all channel communication networks.

Understand the importance of employee empowerment in improving customer service.

Recognize the use of technology in tracking and analyzing customer behaviors and preferences.

Understand how performance measurements are used to assess the effectiveness of customer service and CRM programs.

Recognize the significance of prioritizing customers based on profitability.

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Definitions:

Safety Needs

According to Maslow's hierarchy, these are the requirements for physical security, stability, and freedom from fear.

Maladjustment

A condition whereby an individual's behavior or way of thinking does not meet the expected standard of society.

Self-Actualization Needs

The highest level in Maslow's hierarchy of needs, referring to the realization or fulfillment of one's talents, potential, and capabilities.

Esteem Needs

A concept from Maslow's hierarchy of needs, representing the human desire for respect, self-esteem, and recognition from others.