SCENARIO 6-1 Several Years Ago,Ted Brown Opened a Small Retail

question 131

Multiple Choice

SCENARIO 6-1 Several years ago,Ted Brown opened a small retail store selling computer parts.The store grew and the business expanded to offer computer repair and custom computer programming.Clients started to expand from the normal walk-in customer to small- and medium-sized businesses.To accommodate this expansion,Ted had to hire additional personnel.He has noticed,however,that his new employees have definite expectations about what their appropriate role within the expanding company should be.
-Refer to Scenario 6-1.Ted is looking for a way to increase the positive feedback members of his team give to each other; team members always commented when others did something incorrectly,but rarely thanked a team member who was helpful.Ted is attempting to influence team

• A)roles.
• B)norms.
• C)goals.
• D)objectives.
• E)ethics.

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Definitions:

Consequential Damages

Additional losses or damages that result indirectly from a breach of contract, not caused directly by the breach itself.

Sales Contract

A formal agreement between a buyer and seller detailing the terms and conditions of a sale of goods or services.

Commercial Loss

Financial damage suffered by a business, often through reduced sales, increased costs, or direct loss of assets.

Nonconformity

A deviation from a specified standard, requirement, or expectation, typically in the context of products, services, or actions not meeting prescribed criterions.