SCENARIO 6-1 Several Years Ago,Ted Brown Opened a Small Retail

question 94

Multiple Choice

SCENARIO 6-1 Several years ago,Ted Brown opened a small retail store selling computer parts.The store grew and the business expanded to offer computer repair and custom computer programming.Clients started to expand from the normal walk-in customer to small- and medium-sized businesses.To accommodate this expansion,Ted had to hire additional personnel.He has noticed,however,that his new employees have definite expectations about what their appropriate role within the expanding company should be.
-Refer to Scenario 6-1.One of Ted's employees is expected to help customers in the retail store as well as perform computer repair work.He feels that every time he gets started on a repair,he is interrupted and does not know whether to finish his repair or wait on the customer.He suffers from

• A)role conflict.
• B)role expectations.
• C)role perception.
• D)role identity.
• E)role ambiguity.

---

Definitions:

Cash Discount

A reduction in an invoice amount available to the buyer for paying all or part of the amount due within a stated period of time.

Invoice Date

The date stated on an invoice; the beginning of the discount period.

Partial Payment

A payment that is made towards a debt or obligation that is less than the full amount owed at that time.

Discount Date

The specified date before which a payment can be made on an invoice to receive a discount for early payment.