A Call Center Operator Who Must Answer Calls as They

question 20

Multiple Choice

A call center operator who must answer calls as they come according to routine,highly scripted procedures is an example of low

• A)task identity.
• B)skill variety.
• C)autonomy.
• D)feedback.
• E)task significance.

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Definitions:

Negatively Worded

relates to items or questions in surveys or assessments that are phrased in a manner where agreement indicates a lack or decline of the trait or behavior of interest.

Simplistic

An overly simple view or explanation of something that does not account for all the complexities involved.

Social Desirability

The tendency of respondents to answer questions in a manner that will be viewed favorably by others.

Misrepresent

To give a false or misleading representation of facts or information.