Often When Roy Notices That a Customer Service Agent in His

question 100

Multiple Choice

Often when Roy notices that a customer service agent in his department is successful in helping a difficult client,he makes an effort to acknowledge the agent with a sincere thank you.According to reinforcement theory,Roy is utilizing

• A)negative reinforcement.
• B)positive conditioning.
• C)positive reinforcement.
• D)motivation techniques.
• E)continuous reinforcement.

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Definitions:

Required Return

The minimum profit or yield that investors expect to earn on an investment.

Unit Product Cost

The cost to produce a single unit of product, accounting for direct materials, direct labor, and overhead on a per-unit basis.

Absorption Costing

An accounting method that includes all direct costs and fixed and variable overhead costs in the cost of a product.

Required Return

The minimum rate of return needed from an investment to make it worthwhile for the investor.