Often When Roy Notices That a Customer Service Agent in His

question 100

Multiple Choice

Often when Roy notices that a customer service agent in his department is successful in helping a difficult client,he makes an effort to acknowledge the agent with a sincere thank you.According to reinforcement theory,Roy is utilizing

• A)negative reinforcement.
• B)positive conditioning.
• C)positive reinforcement.
• D)motivation techniques.
• E)continuous reinforcement.

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Definitions:

Melatonin

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An androgen that is a key hormone in boys’ pubertal development.

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The amount and type of food consumed by an individual or organism.

Estrogen

A group of sex hormones that play an essential role in the development and functioning of female sexual characteristics and the reproductive process.