SCENARIO 3-1 Making Sense of Behaviour in Organizations Is Challenging at the at the Best

question 28

Multiple Choice

SCENARIO 3-1
Making sense of behaviour in organizations is challenging at the best of times.Many changes occur on almost a daily basis,which affects a company's ability to compete and maintain profitability while at the same time paying attention to employee needs,globalization and increasing multiculturalism.Jack Fraser,director of human resources at Central Telecom,wished to take some further training and join managers from other organizations to learn about the forces that shape workplace diversity.During his training sessions,Jack became keenly aware of the many factors that cause and contribute to diversity and what some of the impacts are upon employees individually and collectively.Jack determined that if Central Telecom is to keep pace with the competition and provide a good place for employees to work and also retain their services over the longer term,he would have to develop a program and standards to facilitate the process.Good dialogue with company personnel,accurate information from others with similar experiences,and a dedication toward a quality work life would all assist.Sensitive issues centered on employee values and attitudes would have to be addressed and the impact from the larger society considered and incorporated.In short,Jack needs to grasp not only a full understanding of organizational dynamics,but must use his experience and expertise to apply the process to his company.
-Refer to Scenario 3-1.On a recent trip to the United States,Jack found himself discussing diversity issues.Jack found that American managers appeared to rely more on hierarchy in their organization structures.This leads Jack to conclude that

• A)Canadian values appear to be somewhat inferior to American values.
• B)Americans appear to be more suited to working in teams.
• C)Power distance is lower in Canada than the United States.
• D)Power distance is higher in Canada than the United States.
• E)Canadians value individuality and individual performance more than Americans.

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Definitions:

Negotiator's Authority

The level of power and decision-making capability vested in a negotiator by their organization or constituency.

Integrative Negotiation

A negotiation strategy focused on collaborative efforts to find a win-win solution that benefits all parties involved.

Collaborative Relationship

A collaborative relationship in negotiations emphasizes cooperation, mutual respect, and working together to achieve win-win outcomes.

Conflict

A situation where the needs, interests, or goals of individuals or groups interfere with one another.