SCENARIO 2-6 Michael Is Angry That He Was Disciplined by His

question 17

Multiple Choice

SCENARIO 2-6 Michael is angry that he was disciplined by his boss and demoted from produce clerk to the job of stocking shelves.He has not been greeting customers with a smile and friendly hello,although this is required in his job.He takes extra time collecting his supplies from the back of the warehouse,and then works quickly when working in the public areas of the store only so he can disappear into the warehouse.He sometimes hides in the washroom during his shift to avoid talking to his boss.
-Referring to Scenario 2-6,the requirement to greet customers with a smile and friendly hello is classified as

• A)self-monitoring.
• B)mindfulness.
• C)moral emotions.
• D)displaying emotional labour.
• E)emotional intelligence.

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Definitions:

Avoidant Personality Disorder

A mental health condition characterized by a long-standing pattern of extreme shyness, feelings of inadequacy, and sensitivity to rejection.

Cognitive Therapists

Mental health professionals specializing in therapies that identify and change destructive or disturbing thought patterns that have a negative influence on behavior and emotions.

Schizotypal Personality Disorder

A condition of the mind manifesting with intense social distress, chaotic thoughts, mistrustful ideations, a detachment from the surroundings, temporary psychotic episodes, and frequently atypical beliefs.

Pathological Personality

A type of personality disorder characterized by enduring maladaptive patterns of behavior, cognition, and inner experience.