Dana Greets Customers with a Friendly Smile Whether She Actually

question 3

Multiple Choice

Dana greets customers with a friendly smile whether she actually feels happy or not."It's all part of the job!" Dana comments to a customer when they ask her why she is always smiling.Dana's comment is best referred to as:

• A)felt emotions.
• B)mindfulness.
• C)contrast effects.
• D)emotional labour.
• E)moral emotions.

Understand different sources of power in organizations and their effects on behavior.

Identify the role of political behavior in organizational dynamics.

Recognize common political tactics used within organizations.

Acknowledge the beneficial and harmful effects of political behaviors on organizational outcomes.

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Definitions:

Anxious

Feeling anxious or apprehensive, usually regarding a forthcoming event or something that has an unpredictable result.

Well-being

the state of experiencing health, happiness, and prosperity, encompassing physical, mental, and emotional health.

Biopsychosocial Approach

A comprehensive perspective that considers the complex interplay of biological (such as genetics and biochemistry), psychological (including mood, personality, and behavior), and social elements (like culture, family, socioeconomic status, and healthcare) as influencing the outcome of diseases.

Substance Abuse

The harmful or hazardous use of psychoactive substances, including alcohol and illicit drugs, leading to addiction or dependence.