Survey Research Conducted by IBM Has Been Able to Validate

question 155

Multiple Choice

Survey research conducted by IBM has been able to validate

• A)links from employee performance to client satisfaction to business performance.
• B)links from employee job satisfaction to client satisfaction to business performance.
• C)links from employee performance to unit performance to business performance.
• D)links from employee job satisfaction to employee performance to business performance.
• E)links from employee job satisfaction to employee performance to customer satisfaction.

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Definitions:

Google

A multinational technology company specializing in internet-related services and products, including search engines, online advertising technologies, and software.

Global Village

A term coined to describe the phenomenon of the world becoming more interconnected, with information and culture being shared more universally.

Marshall McLuhan

A Canadian philosopher and communication theorist known for coining the expressions "the medium is the message" and "global village," examining the impacts of media on society.

Andy Warhol

An iconic American artist and leading figure in the visual art movement known as pop art, he was known for exploring the relationship between artistic expression, celebrity culture, and advertising.