What Is the Relationship Between Employee Job Satisfaction, Customer Satisfaction

question 171

Multiple Choice

What is the relationship between employee job satisfaction, customer satisfaction, and organizational profitability?

• A)Employee job satisfaction is not related to customer satisfaction or organizational profitability.
• B)Employee job satisfaction is related to customer satisfaction and organizational profitability.
• C)Employee job satisfaction is related to customer satisfaction but not organizational profitability.
• D)Employee job satisfaction is related to organizational profitability but not customer satisfaction.
• E)Employee job satisfaction is not related to customer satisfaction, but customer satisfaction is related to organizational profitability.

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Definitions:

Russian Merchandise

Goods or products that originate from Russia, which can range from traditional handicrafts to industrial products.

U.S. Importer

An individual or business entity that brings goods or services into the United States from foreign countries for sale or use.

U.S. Dollar

The official currency of the United States, used as the primary medium of exchange in the US and other areas.

Japanese Merchandise

Products or goods that are produced and often exported from Japan.