The Practice of Using the Telephone Rather Than Personal Visits

question 130

Multiple Choice

The practice of using the telephone rather than personal visits to contact customers is referred to as

• A) missionary selling.
• B) outbound telemarketing.
• C) cold canvassing.
• D) inbound telemarketing.
• E) team selling.

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Definitions:

Social Relationships

Connections or interactions between individuals or groups in a society, shaped by social structures, patterns, and cultural norms.

Personal Construct Theory

Kelly’s description of personality in terms of cognitive processes: We are capable of interpreting behaviors and events and of using this understanding to guide our behavior and to predict the behavior of other people.

Psychoanalysis

A therapeutic approach and theory of personality developed by Sigmund Freud that emphasizes unconscious motives and conflicts as the determinants of human behavior.

Humanistic Approach

A psychological perspective that emphasizes the study of the whole person, including concepts like free will, self-efficacy, and self-actualization.