You Respond by Saying Courteously, "You're Absolutely Right, and I

question 69

Multiple Choice

You respond by saying courteously, "You're absolutely right, and I am going to make it my business to be sure that never happens again." Which method have you used to handle the customer's objection?

• A)postpone
• B)denial
• C)agree and neutralize
• D)ignore
• E)convert

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Definitions:

Buyer in the Ordinary Course of Business

A term that describes a purchaser who buys goods in good faith from a seller who routinely deals in such goods, without knowledge that the sale violates the rights of a third party.

Good Faith

Honesty in fact.

Goods

All physically existing things that are movable at the time of identification to the contract for sale.

United States Code

A comprehensive consolidation and codification of the general and permanent federal statutes of the United States.