For Logistics, the Customer Service Concept Suggests That Firms Should

question 84

Multiple Choice

For logistics, the customer service concept suggests that firms should

• A)automate customer service.
• B)maximize customer service levels.
• C)minimize customer service levels.
• D)minimize total logistics costs and let customer service follow.
• E)satisfy users in terms of time, dependability, communication, and convenience.

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Definitions:

Émile Durkheim

A French sociologist, one of the founding figures of sociology, known for his studies on social integration and the functions of societal institutions.

Urbanization

The process by which towns and cities grow and more people begin to live and work in urban areas, often associated with changes in lifestyle, economy, and environment.

Paternalistic Policies

Government policies that are designed to regulate and intervene in people's lives in a manner that is intended to be in their best interest, analogous to a paternal relationship.

Industrialists

Entrepreneurs or business owners in the industrial sector, who played a significant role in the development and expansion of industries during the Industrial Revolution.