Recent Surveys of Consumers Have Indicated That While Customers of Many

question 193

Multiple Choice

Recent surveys of consumers have indicated that while customers of many services are interested in being "relationship customers," they require that the relationship be balanced in terms of

• A)honesty,a lack of prejudice,and empathy.
• B)loyalty,benefits,and respect for privacy.
• C)loyalty,honesty,and integrity.
• D)financial benefits,product benefits,and preferential treatment.
• E)financial benefits,product benefits,and personal benefits.

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Definitions:

Intrinsic Motivation

The internal desire to perform a task for its own sake, deriving personal satisfaction from the activity itself without external incentives.

Need for Self-Determination

Refers to the fundamental drive of individuals to control their own actions and decisions, seeking autonomy and self-regulation in their behavior.

Need for Purposefulness

Refers to the intrinsic human motivation to have a sense of meaning and intention in one's actions and life endeavors.

Intrinsically Motivated

Being driven to act or perform tasks due to inherent satisfaction or interest in the task itself, rather than external rewards or pressures.