Organizations Attempt to Reduce the Inconsistency of Service Delivery Through

question 107

Multiple Choice

Organizations attempt to reduce the inconsistency of service delivery through

• A)higher incentives to employees for satisfactory performance.
• B)pay reductions and demotions for poor employee performance.
• C)the reduction of customer contact points in the service delivery process.
• D)standardization and training.
• E)employing technology.

---

Definitions:

Discharge

The formal release of a patient from a hospital or the release of individuals from a legal or institutional obligation.

Parent-child Interaction Therapy

A therapeutic intervention designed to improve the quality of the parent-child relationship and change negative behavior patterns.

Behavior Modification Therapy

A treatment approach that applies principles of learning to change undesired behaviors.

Multi-systemic Therapy

An intensive family- and community-based treatment that addresses the multiple determinants of serious antisocial behavior in juveniles.