When Mandy Last Got Her Drive-Thru Order at the Fast-Food

question 143

Multiple Choice

When Mandy last got her drive-thru order at the fast-food restaurant,she thought the employee who helped her was cold and unfriendly.The food tasted good but was overshadowed by the employee's demeanor.Since then,Mandy often says something derogatory to her friends about the restaurant based on this single experience.This is an example of which issued associated with services?

• A)inseparability
• B)intangibility
• C)impressionability
• D)incongruity
• E)inflexibility

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Definitions:

Clitoris

An erectile organ located at the anterior junction of the labia minora.

Labia

The external folds of skin surrounding the openings of the vagina, divided into the labia majora and the labia minora.

Vestibule

A vestibule often refers to a small entryway or antechamber between the exterior and interior of a building.

Body Mass Index

A numerical measurement calculated from a person's height and weight, used to indicate whether they have a healthy body weight for their height.