As a Dimension of Service Quality, the Ability to Perform

question 177

Multiple Choice

As a dimension of service quality, the ability to perform the promised service dependably and accurately is referred to as

• A)responsiveness.
• B)competence.
• C)courtesy.
• D)empathy.
• E)reliability.

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Definitions:

Probability Chain

A sequence of events linked by the likelihood of one event leading to another, used in the analysis of outcomes and decisions.

Randomly Contacting

The act of reaching out to individuals or entities without a predetermined pattern or selection criteria, often used in research, marketing, or networking practices.

Grapevine

An informal communication network within an organization, often based on rumors or social connections.

Comprehend E-mail Messages

The process of understanding and interpreting the content and intent of an email communication.