As a Dimension of Service Quality, the Appearance of Physical

question 186

Multiple Choice

As a dimension of service quality, the appearance of physical facilities, equipment, personnel, and communication materials as a dimension of service quality is referred to as

• A)communication.
• B)responsiveness.
• C)competence.
• D)tangibility.
• E)empathy.

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Definitions:

Treatments

The specific conditions applied to the experimental units or subjects in a study to observe potential effects.

Levels

The different values or categories of a factor in an experiment or statistical analysis.

Observations

Data points or individual pieces of data collected through experiments, surveys, or other methods of research.

ANOVA Design

A statistical method and design of experiments aimed at comparing the means of three or more groups to understand if at least one group mean differs significantly.