As a Dimension of Service Quality, the Caring, Individualized Attention

question 28

Multiple Choice

As a dimension of service quality, the caring, individualized attention provided to customers as a dimension of service quality is referred to as

• A) reliability.
• B) responsiveness.
• C) competence.
• D) assurance.
• E) empathy.

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Definitions:

Hirst

The surname of an individual, potentially referring to notable persons in various fields; without further context, specificity is lacking.

Event Details

Event details encompasses all the specific information related to an occurrence or happening, including the who, what, when, and where.

Flashbulb Memories

Highly detailed, vivid memories of a moment or event that are believed to be encoded in the brain as a result of the emotional significance or shock of the event.

Weaver

A term that could refer to an individual who creates fabric by weaving fiber, or metaphorically to someone who combines elements into a cohesive whole; without specific context, a broader definition cannot be provided accurately.