According to Figure 12-6 Above,"A" Represents Which Dimension of Service

question 181

Multiple Choice

According to Figure 12-6 above,"A" represents which dimension of service quality?

• A)tangibility (tangibles)
• B)responsiveness
• C)assurance
• D)reliability
• E)empathy

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Definitions:

Tactics

Short-term actions or strategies that are used to achieve a specific objective, often part of a larger strategy or plan.

Scenario Analysis

A process in strategic planning where various future states of the market or environment are evaluated to prepare or formulate strategies.

Process

A series of actions or steps taken in order to achieve a particular end.

Current Strategies

The existing plans and approaches that a business is using to achieve its objectives and overcome challenges.