Another Version of a Customer Contact Audit That Includes All

question 116

Multiple Choice

Another version of a customer contact audit that includes all employee actions and acknowledges that services are designed to be "experiences" is referred to as

• A)a service continuum.
• B)gap analysis.
• C)a service blueprint.
• D)an experience economy.
• E)a service audit.

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Definitions:

Decimal Places

The tally of numbers present right of the decimal point in a given number.

Annual Interest Rate

The percentage rate charged or paid over a period of one year for a loan or investment.

Compounds Interest Continuously

The process of calculating interest on both the initial principal and the accumulated interest from previous periods, assumed to be compounded infinitely often per period.

Nearest Tenth

Rounding a number to one decimal place, or to the closest tenth.