A __________ Is Very Important to the Process Aspect of Services

question 158

Multiple Choice

A __________ is very important to the process aspect of services because it helps identify steps that will ultimately lead to better service creation and delivery processes.

• A)customer contact audit
• B)internal marketing review
• C)tangibility gap analysis
• D)service continuum
• E)consumer experience audit

---

Definitions:

Hypatia of Alexandria

A renowned mathematician, astronomer, and philosopher of ancient Alexandria, celebrated for her intellectual achievements and tragic death.

Middle Eastern

Refers to the region encompassing Western Asia and Egypt, characterized by its distinct cultures, languages, and geopolitical significance.

Oil Producers

Companies or countries that are involved in the extraction and production of oil from the earth.

False Cause

A logical fallacy where a cause-and-effect relationship is wrongly assumed between two events because they happen sequentially.