Airline Load Factor Refers to

question 17

Multiple Choice

Airline load factor refers to

• A)the percentage of paying customer seats flown one mile plus frequent flyer redemption seats flown one mile.
• B)the percentage of empty seats on a plane compared to its total capacity.
• C)the percentage of available seats flown one mile occupied by a paying customer.
• D)the percentage of seats that are overbooked on any given flight to prevent profit shortfalls for "no shows."
• E)the total of all paid seats plus all luggage overcharges and all purchased beverages, meals, and other amenities or additional services, per flight.

---

Definitions:

Mildew-Proofing

The process or treatment involved in making materials resistant to mildew growth, typically used in textiles and building materials.

Nonverbal Communication

Unspoken communication such as physical space, appearance, handshake, and body movement.

Sales Objections

Refers to the reasons or hesitations a potential customer might have about purchasing a product or service.

Negotiation

Negotiation is the process of discussing and reaching an agreement between two or more parties, aiming to resolve differences or finalize deals.