Which of the Following Activities Are Accomplished During the Development

question 241

Multiple Choice

Which of the following activities are accomplished during the development stage for services?

• A)developing off-peak pricing strategies
• B)using fast prototyping to improve the initial service design
• C)ensuring that employees have the commitment and skills to meet customers' expectations and sustain their loyalty
• D)using capacity management models to match service availability with consumers' needs
• E)analyzing the sequence of service encounters

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Definitions:

Conditioned Stimulus

A previously neutral stimulus that, after becoming associated with the unconditioned stimulus, eventually comes to trigger a conditioned response.

Sound

Vibrations that travel through the air or another medium and can be heard when they reach a person's or animal's ear.

Conditioned Stimulus

A previously neutral stimulus that, after becoming associated with the unconditioned stimulus, triggers a conditioned response.

Clicking

The act of pressing and releasing a mouse button or similar device to select or interact with digital elements on a screen.