Asking Customers How They Can Be Better Served Is an Example

question 16

True/False

Asking customers how they can be better served is an example of a product mix review.

---

Definitions:

Incompetence

A lack of necessary skills or abilities to perform a task or duty effectively.

Reality

The state of things as they actually exist, as opposed to an idealistic or notional idea of them.

Perception

The way in which something is regarded, understood, or interpreted by the mind.

Multiple Causality

The concept that an event or phenomenon can be caused by more than one factor or reason.