Students Arrive Randomly at the Help Desk of the Computer

question 13

Multiple Choice

Students arrive randomly at the help desk of the computer lab. There is only one service agent, and the time required for inquiry varies from student to student. Arrival rates have been found to follow the Poisson distribution, and the service times follow the negative exponential distribution. The average arrival rate is 12 students per hour, and the average service rate is 20 students per hour. What is the utilization factor?

• A) 20%
• B) 30%
• C) 40%
• D) 50%
• E) 60%

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Definitions:

Severe Depression

A term generally used to describe a period of significant and prolonged downturn in economic activity, marked by high unemployment and financial instability.

Conflict Between Capital

The inherent opposition between capitalist interests, such as profit maximization by business owners, and the labor force seeking better wages and working conditions.

Labor

The body of workforces engaged in physical or intellectual tasks to produce goods or services.

Social Gospel

Ideals preached by liberal Protestant clergymen in the late nineteenth and early twentieth centuries; advocated the application of Christian principles to social problems generated by industrialization.