Which of the Following Is NOT REQUIRED Information to Obtain

question 64

Multiple Choice

Which of the following is NOT REQUIRED information to obtain to conduct the factor weighting technique in supplier selection analysis?

• A) a set of supplier criteria
• B) a weight for each supplier criterion
• C) a score for each potential supplier on each criterion
• D) a qualitative scale on which to rate suppliers
• E) a numerical scale on which to rate suppliers

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Definitions:

Service Expectations

The preconceived notions or standards that customers have regarding the levels of service they should receive.

Perishability

A characteristic of a service.

Service Quality Dimensions

Aspects used to evaluate the quality of service, including reliability, responsiveness, empathy, assurance, and tangibles.

Service Gap

The difference between customer expectations for service quality and the actual service delivered. This gap can influence customer satisfaction and business success.