Sample Observations of a Claims Processor Made Over a 160-Hour

question 10

Multiple Choice

Sample observations of a claims processor made over a 160-hour work month reveal that the worker produced a total of 384 completed claims forms.The performance rating was 80%.The worker was idle 20% of the time (so that idle time should be subtracted from the total time when computing the average observed time) .The allowance factor is 8%.What is the standard time per unit?

• A)0.42 minutes
• B)16.0 minutes
• C)17.4 minutes
• D)20.0 minutes
• E)21.7 minutes

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Definitions:

Welded

The process by which materials are joined together through melting and cooling, often referring to the solidification of pyroclastic material in volcanic environments.

Accretion

The addition of tectonic terranes and other material to an existing landmass, usually along a convergent or transform plate boundary.

Rifting

The process of the Earth's crust being pulled apart, leading to the formation of rift valleys and potentially new ocean basins.

Subsidence

The gradual sinking or settling of an area of land, which can be caused by natural processes or human activities.