The Strategy for Improving Service Productivity That Customizes at Delivery

question 23

Short Answer

The strategy for improving service productivity that customizes at delivery, rather than at production, is ________.

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Definitions:

Communication

The process of transferring information, ideas, thoughts, feelings, and messages from one person or group to another.

Active Listening

A communication technique that involves giving full attention to the speaker, understanding their message, and responding thoughtfully.

Responding Stage

A phase in communication or interaction where feedback or reaction to a message or action is provided.

Effective Communication

The successful exchange of information between individuals or groups, ensuring the message is received and understood as intended.