Optical Checkout Scanners and ATMs Are Examples of Technology's Impact

question 16

True/False

Optical checkout scanners and ATMs are examples of technology's impact on services.

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Definitions:

Culture of Ownership

A culture of ownership is an organizational ethos where employees feel responsible for their roles and outcomes, often leading to higher engagement, accountability, and performance.

Free Ridership

A situation in which individuals or entities benefit from resources, goods, or services without contributing to their cost or development.

Scanlon Plan

A gainsharing program wherein employees receive bonuses for cost-saving measures or productivity improvements.

Improved Profits

An increase in the amount of money that a business earns after all its costs are paid, indicating better financial performance.