Three Broad Categories of Definitions of Quality Are

question 69

Multiple Choice

Three broad categories of definitions of quality are:

• A) product quality, service quality, and organizational quality.
• B) user based, manufacturing based, and product based.
• C) internal, external, and prevention.
• D) low-cost, response, and differentiation.
• E) Pareto, Shewhart, and Deming.

---

Definitions:

Nonassertive Behavior

A type of behavior characterized by a lack of self-confidence and the inability to express one's needs or defend one's rights effectively.

Self-Confrontation

The process of critically examining one's own thoughts, feelings, and actions in order to gain insight or achieve personal growth.

Six-Stage Process

Typically refers to a structured sequence of steps designed to complete a task or solve a problem, often used in project management, therapy, or conflict resolution.

Contemplation Stage

A phase in the process of change where an individual is aware a change is needed and actively thinking about making it, but has not yet committed to action.