What Refers to Training and Empowering Frontline Workers to Solve

question 54

Multiple Choice

What refers to training and empowering frontline workers to solve a problem immediately?

• A) just-in-time
• B) poka-yoke
• C) benchmarking
• D) kaizen
• E) service recovery

Grasp the basic concepts behind gustatory perception (taste).

Comprehend various theories explaining pitch perception.

Identify the anatomy and function of taste buds in gustation.

Recognize the impact of long-term noise exposure on hearing.

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Definitions:

Managerial Delegation

The process by which managers assign tasks and authority to subordinates.

Job Scope

Refers to the range of responsibilities and tasks that a job entails, including the limits of the job holder’s authority.

Variety of Tasks

A range of different duties or activities that a person performs or is responsible for.

Task Specialisation

The division of labor where individuals or groups focus on a narrow set of tasks, improving efficiency and expertise.