Identify the Methods of Service Design That Can Increase Service

question 85

Essay

Identify the methods of service design that can increase service efficiency and limit customer interaction.

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Definitions:

Commission

A fee paid to an agent or employee for transacting a piece of business or performing a service, especially a percentage of the money received from a sale.

Sale Probability

Sale probability is the likelihood that a product or service will be purchased within a specified timeframe, influenced by factors such as price, consumer preferences, and market conditions.

Shirk

involves avoiding or neglecting responsibilities and duties, particularly in a work context.

Moral Hazard

A situation where a party is more likely to take risks because the negative consequences of the risk will be borne by another party.