The Ability of an Organization to Produce Services That, by Utilizing

question 37

Multiple Choice

The ability of an organization to produce services that, by utilizing the consumer's five senses, have some uniqueness in their characteristics is:

• A) sensory response.
• B) time-based competition.
• C) differentiation.
• D) flexible response.
• E) experience differentiation.

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Definitions:

Phonemes

The most minimal sound units in a language capable of distinguishing words from each other.

Pragmatics

The branch of linguistics that studies how context influences the interpretation of meaning in communication.

Communicating

The process of conveying information or expressing thoughts and feelings from one entity or group to another through the use of mutually understood signs, symbols, or behavior.

Humanlike Language

Refers to forms of communication that possess characteristics or complexities similar to human language, including syntax, grammar, and the capacity for abstract expression.