Scenario E.1 SimQuick Is Being Used to Simulate the Following Bank Process

question 46

Multiple Choice

Scenario E.1
SimQuick is being used to simulate the following bank process:

Customer arrivals at the Entrance Door of the bank with an average time between arrivals of 2.5 minutes. The Line Buffer holds 6 customers. If a customer arrives and the buffer line is filled, the customer leaves. The Work Station Teller's processing time per customer is normally distributed, with a mean of 3.0 minutes and a standard deviation of 0.5 minutes. The Served Customer Buffer in the flow chart is used to count the number of customers processed during the period simulated. A 2-hour period was simulated.
The SimQuick simulation is run, and the results are as follows:

-Use the information in Scenario E.1. Approximately what percentage of total customers who arrived during the 2-hour period found the buffer full and were not able to enter?

• A) 87%
• B) 13%
• C) 94%
• D) 6%

---

Definitions:

Milgram's Obedience Studies

A series of psychological experiments conducted by Stanley Milgram in the 1960s to measure the willingness of participants to obey an authority figure who instructed them to perform acts conflicting with their personal conscience.

Obedience To Authority

The act of following orders or directives from someone in a position of power, even if they conflict with personal morals or societal norms.

Ethicality

The quality of being in accordance with accepted moral standards, principles, or practices.

Psychiatrist

A medical doctor specialized in diagnosing, preventing, and treating mental illness, including prescribing medication.